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🐏 FLAIR Stadium & Online Policy 

 

This document outlines the Cookie Policy, Spectator Code of Conduct,  Ticket Returns Policy and Privacy Policy for the FLAIR Stadium, home of the Dewsbury Rams RLFC and it’s online outlets

 

🍪 1. Cookie Policy

 

This section explains what cookies are and how Dewsbury Rams RLFC uses them on its official website.

 

1.1. What are Cookies?

 

Cookies are small pieces of data stored on your computer or mobile device when you browse a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

 

1.2. How We Use Cookies

 

We use cookies to enhance your experience, analyse site usage, and support our marketing efforts:

  • Strictly Necessary Cookies: Essential for the website to perform its basic functions (e.g., enabling secure login).

  • Performance/Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., counting visitors and seeing which pages they use).

  • Functionality Cookies: Used to remember choices you make (such as language preference or region) and provide enhanced, more personal features.

  • Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.

 

1.3. Your Choices

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

🛡️ 2. Spectator Code of Conduct

 

This Code of Conduct applies to all spectators, guests, and visitors entering the FLAIR Stadium premises (including surrounding areas under the Club’s control) on match days and during events. The goal is to ensure a safe, welcoming, and enjoyable environment for everyone supporting the Rams.

 

2.1. Expected Behaviour

 

All spectators must:

  • Respect Others: Treat all other spectators, officials, players, coaches, and staff with courtesy and respect, regardless of team affiliation, race, gender, sexual orientation, disability, or age.

  • Safety First: Adhere to all safety instructions, stadium announcements, and requests made by FLAIR Stadium staff, security personnel, and emergency services.

  • Maintain Order: Remain in designated spectator areas and do not enter the field of play, technical areas, or restricted zones without proper authorization.

 

2.2. Prohibited Behaviour (Zero Tolerance)

 

The following actions are strictly prohibited and will result in immediate ejection from the stadium and potential further sanctions, including banning orders and reporting to law enforcement:

  • Discriminatory Conduct: Any form of racist, homophobic, sexist, xenophobic, or other discriminatory chanting, gestures, or language.

  • Violence/Aggression: Any physical violence, threats, aggressive behaviour, or verbal abuse.

  • Pyrotechnics: Possession or use of flares, smoke bombs, fireworks, or any other pyrotechnic devices.

  • Missiles: Throwing of objects onto the pitch or towards other spectators.

  • Intoxication: Excessive intoxication or consumption of illegal substances.

  • Unauthorized Access: Entry to the stadium without a valid ticket or entering restricted areas.

 

2.3. Enforcement

 

FLAIR Stadium management reserves the right to refuse admission or eject any person whose conduct is deemed to breach this Code of Conduct. The stadium adheres to the rules set by the Rugby Football League (RFL).

 

🎟️ 3. Ticket Returns Policy

 

This policy governs the sale and refund of all tickets purchased for events held at FLAIR Stadium, including match day and season tickets.

ALL TICKET SALES ARE FINAL. NO REFUNDS OR EXCHANGES WILL BE PERMITTED.

 

3.1. Standard Policy

 

  • Once a ticket has been purchased, no refunds will be offered, even if the ticket holder is unable to attend the event for any reason (e.g., illness, travel issues, change of mind).

  • No exchanges will be offered for tickets purchased for a different event, match, or seat location.

 

3.2. Match Postponement/Cancellation

 

  • Postponement: If a match is postponed to a future date, the original ticket will remain valid for the rearranged fixture. Refunds will not be offered for postponed matches.

  • Cancellation: In the rare event a match is permanently cancelled and is not re-scheduled, the Dewsbury Rams RLFC will determine and communicate the refund process, if any, for the face value of the ticket only (excluding any booking fees).

 

3.3. Ticket Holder Responsibility

 

It is the sole responsibility of the ticket purchaser to ensure they have purchased tickets for the correct event, date, time, and location prior to completing the transaction.

 

🔒 4. Privacy Policy

 

This policy explains how the Dewsbury Rams RLFC (referred to as “the Club,” “we,” “us,” or “our”) collects, uses, protects, and shares your personal data when you interact with us (e.g., through purchasing tickets, using our website, or subscribing to our newsletter).

 

4.1. Data We Collect

 

We may collect and process the following categories of personal data:

  • Identity Data: Name, title, date of birth, gender.

  • Contact Data: Billing address, delivery address, email address, telephone numbers.

  • Financial Data: Payment card details (processed securely by third parties, not stored by the Club), ticket purchase history.

  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our website.

 

4.2. How We Collect Your Data

 

We collect data through the following methods:

  • Direct Interactions: When you purchase tickets, fill in forms on our website, subscribe to our services, or communicate with us via email or phone.

  • Automated Technologies: As you interact with our website, we automatically collect Technical Data using cookies and similar technologies (as outlined in the Cookie Policy, Section 1).

  • Third Parties: We may receive personal data from third parties such as ticket agencies and payment processors.

 

4.3. How We Use Your Data (Legal Basis)

 

We use your data primarily on the following legal bases:

  • Contractual Necessity: To process your ticket orders and deliver the services you have purchased.

  • Legitimate Interests: To manage our relationship with you, improve our products and services, ensure the security of the stadium, and for marketing purposes where allowed by law.

  • Legal Obligation: To comply with legal or regulatory obligations, such as accounting or tax requirements.

  • Consent: For specific purposes where we require your explicit consent (e.g., sending promotional emails to non-customers).

 

4.4. Data Sharing and Disclosure

 

We may share your personal data with:

  • Service Providers: Third parties who provide services to us, such as payment processing, IT support, and data analytics.

  • Regulatory Bodies: The Rugby Football League (RFL) or other governing bodies, where necessary for compliance or safety purposes.

  • Law Enforcement: When legally required to do so.

 

4.5. Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

 

4.6. Your Legal Rights

 

Under data protection laws, you have rights regarding your personal data, including the right to:

 

  • Request Access to your personal data.

     

  • Request Correction of the data we hold about you.

     

  • Request Erasure of your personal data.

     

  • Object to Processing of your personal data (where we rely on a legitimate interest).

 

It is the sole responsibility of the ticket purchaser to ensure they have purchased tickets for the correct event, date, time, and location prior to completing the transaction.